Digital Customer Service Representative - Yogyakarta

Join Mitracomm Ekasarana as a Digital Customer Service Representative in Yogyakarta and become the voice of our brand! In this dynamic role, you will engage with customers across multiple digital channels, including email, live chat, phone calls, and social media. Your primary mission is to ensure our customers have a seamless and positive experience with our products and services.

Mitracomm Ekasarana is a leading company in the telecommunications industry, dedicated to providing innovative solutions and exceptional customer service. Located in the heart of Yogyakarta, our team is passionate about delivering top-notch service and fostering a collaborative work environment.

As a Digital Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide support using our customer relationship management (CRM) system, Zoho Desk. This role offers a fantastic opportunity to grow your skills in digital customer service while contributing to a company that values its employees and customers.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through various digital channels, including email, live chat, phone calls, and social media.
• Handle customer inquiries and complaints, ensuring timely and effective resolution.
• Use Zoho Desk to manage and track customer interactions and support tickets.
• Maintain accurate and up-to-date customer records in our CRM system.
• Collaborate with cross-functional teams to ensure consistent and high-quality customer service.
• Monitor and analyze customer feedback to identify areas for improvement.
• Stay updated with industry trends and best practices in digital customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a digital environment.
• Proficiency in using Zoho Desk and other customer service tools.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in Indonesian, both written and spoken.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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